Who handles your information
The my 33 account, wallet and support desk run as one service, so the people who answer live chat are also the people who review account records. A question about your data can be raised in the same window you use to ask about a deposit.
That also means the team will never ask for your password or a one-time code in chat. my 33 will not request identity documents through any channel outside the secure upload that sits inside your own account.
The details we collect when you register
Signing up is short, but every field has a job. Here is the full list, grouped the way our team sees it.
Account basics
Your full name as printed on your ID, your date of birth so we can confirm you are 18 or older, your mobile number for login codes, and the username you pick. The mobile number matters most: my 33 sends a code to it each time you sign in from a device we have not seen.
Payment records
For every deposit and withdrawal we keep the amount, the method used, the reference number returned by the provider, and the time it landed. We do not keep card numbers, banking passwords or the PIN you use inside Touch ’n Go eWallet.
Play and device data
Which games you open, the stakes you place, how long a session runs, the device model, browser type and IP address. my 33 uses this to settle bets correctly, spot a stolen login early and keep the lobby loading on older Android phones.
Verification files
A photo of your National ID Card (NID), Passport or Driving Licence. These are requested before your first withdrawal rather than at sign-up, so you only send them when you actually intend to cash out.
Why each piece is used
| Purpose | Records used |
|---|---|
| Confirm you are 18 or older and playing from Malaysia | Date of birth, ID photo, IP address |
| Credit deposits and pay withdrawals to the right wallet | Payment references, wallet history |
| Run games and settle each round correctly | Play history, stake and session logs |
| Meet anti-money-laundering and record-keeping duties | ID files, payment records, account notes |
| Answer live chat and resolve disputes | Chat transcript, account notes, round history |
Payment records and receipts
my 33 accepts Touch ’n Go eWallet, DuitNow, FPX Online Banking and Bank Transfer. A deposit is credited in about 4 minutes, and a withdrawal leaves in around 38 minutes from RM90 upwards, against a daily limit of RM3,500. The minimum deposit is RM45.
What we store is the receipt: amount, method, provider reference and timestamp. What we never store is your banking login, your wallet PIN or the full number of any card. Those stay with the provider that issued them.
Verification before your first withdrawal
One check, done once. Upload a clear photo of one document from the list, keep all four corners visible, and make sure the name matches the account you registered. Our team reviews the file within 6 hours.
If a photo is blurred or the name differs slightly, we ask again in chat instead of closing anything. Finishing this early is the simplest way to keep a later withdrawal inside the 38-minute window.
Sharing with studios and providers
The lobby carries 2,600 games from Ezugi, Pragmatic Play, Habanero, Evolution and PG Soft. When you open a title, that studio receives a session token and the stake for the round. It does not receive your password, your ID documents or your wallet history.
my 33 shares payment details with the provider handling the transfer, and shares records with authorities only where a lawful request is made. We do not sell player data, and we do not pass it to advertising networks.
Cookies and session data
my 33 sets a session cookie so you stay signed in while you move between the lobby and your wallet, plus a small preference cookie that remembers the language and view you last used. Neither one carries your password.
You can clear both in your browser whenever you like, and you will simply be asked to sign in again. Blocking cookies completely can stop the wallet pages loading properly on some Android browsers.
How long records stay on file
Records are kept only as long as the purpose they were collected for needs them, then they are deleted or anonymised.
| Record | Retention |
|---|---|
| ID verification files | While the account is open, then for the record-keeping period our audit duties require |
| Deposit and withdrawal records | Kept for accounting and audit review, then archived |
| Chat transcripts | Kept for quality checks and dispute review |
| Marketing preferences | Kept until you change them in account settings |
| Cookie and session data | Cleared when the session ends or you remove it in the browser |
Your rights over your own data
Players on my 33 can ask for a copy of their records, correct a wrong detail, withdraw marketing consent or close the account. Requests run through live chat, which is staffed 24/7, and follow these steps.
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Open live chat
Use the chat button on any page and say you are making a data request. You do not have to explain why you want it.
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Confirm the account is yours
Answer the security questions on the account, or upload a fresh ID photo through the secure form. We do not action requests sent from an unverified device.
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State exactly what you want
A copy, a correction, an end to bonus messages, or account closure. Point to the entries you think are wrong so the team can check them against payment records.
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Wait for the review
The team replies in the same chat thread once the check is done. Deletion requests are honoured, except for records my 33 must keep for audit.
Security on shared phones
A phone shared with family is common here, and it is the usual reason an account gets flagged. Log out before you hand the phone over, keep the screen lock on, and never paste a login code into a notes app.
If you see a session or a withdrawal you do not recognise, tell live chat straight away. my 33 can end the session, reset the login and review what happened while the record is still fresh.
When this notice changes
We update this page when the way my 33 handles data changes, and the current version always sits at this address. If a change affects what you are asked to send or how long a record is kept, a note appears in your account dashboard before it takes effect.
Continuing to use the account after that point means you accept the updated notice. If you would rather not, you can close the account through live chat at any time.